Help

For children

Stuck on a quest? Press the hint button. Feeling worried or unsure? Stop and talk to a grown-up you trust. You can always take a break.

For grown-ups

• Forgot your password? Use "Forgot password" on the sign-in page.
• Forgot your PIN? There is no self-service PIN reset yet. Signing out or resetting your password does not reset the PIN. After 5 wrong tries, wait 15 minutes before trying again.
• Hide a child's profile with Archive in Family settings. You can restore it later.
• Download your family's data from Family settings.

Use the recovery links below for sign-in problems, or open Family settings to archive and restore profiles or download your data. A direct support contact and PIN recovery process are not available yet.

Healthy play and breaks

• After about 20 minutes of active play, Pip gently suggests a break. Time only counts while the page is open on screen; it pauses when the tab is hidden.
• Your child can choose "Take a break" (back to the world map) or "Finish this step", which allows one extra 5 minutes before the reminder shows again.
• There are no countdowns, streaks, lost rewards or leaderboards. Badges recognise learning, creating and kindness, never time spent.
• The break timer stays on this device for the current browser session only. It is not saved to your account and is never used to profile your child.
• Offline? Demo progress stays on this device. Signed-in quests only count as finished once they are saved, and you can try saving again when you are back online.